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Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. 

Deshco Hospitality Private Limited, having its registered office at Office No 510, 5th Floor, The Avenue, Marol Naka, Mumbai, Maharashtra, India, 400059 (hereafter referred to as “Deshco Holidays”, “Company” “we”, “us”, or “our”) is in the business of managing, operating and offering residential accommodation, including villas, bungalows, farm houses, home stays, service apartments and/or their individual rooms to guests, mainly for short stays, for recreational purposes, under the brand name “Deshco Holidays” (“Services”). 

These Terms and Conditions (“Terms”) are applicable to all the guests or customers who make bookings any of the Properties (defined below) or their individual rooms through our website (Site), third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals etc., (collectively “Booking Channels”). 

These Terms, which set forth the legally binding terms and conditions for visitors, guests or customers or users, describe in detail the terms and conditions for your access and use of the Booking Channels and booking of the Properties and availing the Services and other offerings offered by Deshco Holidays. 

The use of the Booking Channels and the Services by you is subject to these Terms, any and all applicable laws and government notifications, rules, regulations and guidelines issued by regulatory and/or governmental and/or statutory bodies. By accessing the Booking Channels and/or using the Services, you agree to permit the Company to communicate with you, from time to time, about its Services and offering, unless you decide to unsubscribe from receipt of such communications by following the instructions stated in said communications.

By using the Site, Booking Channels you agree to comply with and be legally bound by these Terms, whether or not you become a registered user of the Services. These Terms govern your access to and use of the Site, Booking Channels and all Content (defined below), and constitute a binding legal agreement between you and Deshco Holidays. Please read carefully these Terms and our Privacy Policy, and which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site, Booking Channels. Failure to use the Site, Booking Channels in accordance with these Terms may subject you to civil and criminal penalties. 

These Terms are subject to change and Deshco Holidays may at any time, without prior notice to you/ any guest, revise them and any other information contained in this Site and/or any Booking Channels by updating these Terms. Please note that the restated Terms shall be effective immediately upon posting. 

Deshco Holidays may also make improvements or changes in the services provided by it as described in this Site/ Booking Channels at any time without notice. Therefore, you are advised to regularly check for any amendments or updates to these Terms and Conditions. If the changes are not agreeable to you, you must stop using the Site and Booking Channels. Your continuous use of this Site and Booking Channels will imply your acceptance of the changed terms. 

Except where additional terms and conditions are provided, these Terms and Conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by Descho. 

This Agreement is and shall be deemed to be concluded and executed between you and the Company at Mumbai, India. 

Key Terms: 

  1. “Property/Properties” shall mean and include villas, bungalows, farm-houses & home stays, service apartments and/or their individual rooms, managed, operated and offered by the Company, available for booking on any of the Booking Channels. 
  2. “Guest/Guests” refers to any individuals/ companies or other entities who wish to make a booking or makes a booking in respect of any of the Properties through any Booking Channels. 
  3. “Booking” means a reservation in Property/Properties made by any Guest for the purpose of stay. 
  4. “Booking Amount” shall mean the total amount payable by the Guest to Deshco Holidays for confirmation of the Booking through the registered mode of payment, as may be intimated by Deshco Holidays to the Guest. This does not include Security Deposit as defined below and may not include any additional charges for service, such as platform fees, etc. This does not include taxes, GST, etc. 
  5. “Booking Confirmation” shall mean the communication shared by Deshco Holidays with the Guests upon receipt of the Booking Amount and shall mention all the details of the Booking, including but not limited to Name of the primary Guest in who’s name the Booking is done, number of guests, number of rooms booked, check-in date and check-out date, House Rules, name of the Property booked, Booking Amount, GST or such taxes paid, Deshco Holidays shall not be liable to host a Booking unless the entire Booking Amount is paid by the Guest/Guests to Deshco Holidays through the registered mode of payment intimated by Deshco Holidays to the Guest. Deshco Holidays may require the Guest to produce this Booking confirmation along with additional proof of payment if so deemed necessary any time during the Stay. 
  6. “Content” means all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images), including any content licensed from a third party, which users may have access to as part of, or through use of the Site and Booking Channels. 
  7. “Security Deposit” is the amount required to be deposited by Guests with Deshco Holidays after Booking Confirmation but before or at the time of check-in. Security Deposit would be specific to each Booking and to each Property and would differ from Property to Property. The Security Deposit shall be utilized by Descho for any damages caused by the Guests/their pets to the Property and/or items/furniture therein and/or for recovery of any other charges levied by Deshco Holidays on Guests. Security Deposit is distinct from Booking Amount and cannot be clubbed with the same. 
  8. “Tax” means any sales taxes, service taxes, additional cess or surcharge, value added taxes (VAT), goods and services taxes (GST) and other similar municipal, state and federal indirect or other withholding and personal or corporate income taxes. 

Eligibility 

The Booking Channels are intended solely for persons who can enter into legally binding contracts under the Indian Contract Act, 1872. Any access to or use of the Booking Sites or Services by persons who cannot enter into legally binding contracts under the Indian Contract Act, 1872 is expressly prohibited. By accessing or using the Site or Services you represent and warrant that you are a person(s) who can enter into legally binding contracts under the Indian Contract Act, 1872. 

You understand and agree not to: (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Platform, or which impacts the security of the Platform, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Platform, or to copy content from the Platform.

We reserve the right to immediately bar access to the Platform and close your account if you violate this provision or any other provisions in these Terms 

Your Account and other details 

In order to make the Booking, you must create an account (“Account”) and provide to the Company necessary information, data, login id, passwords, usernames, PINs, email address, mobile number, postal address, other log-in information, materials or other contact information and content (collectively “Account Information”) and / or authenticate itself through APIs provided by third parties such as Google, or other service providers which the Company integrates with the Site from time to time. You are permitted to access and use the Site only after proper and valid authentication, which will need to be done explicitly by you. When creating an Account, you shall provide accurate and complete information. In order for the Site available therein to function effectively, you must keep your Account Information up to date and accurate. You are solely responsible for safeguarding your authentication credentials and you agree not to disclose these credentials to any third party. You agree to take sole responsibility for any actions made using your Account, whether or not you have authorized such actions. You agree and understand that you are responsible for maintaining the confidentiality of your Account Information. You shall immediately notify the Company of any unauthorized use of your Account. By providing the Company with your email address, you agree to receive all required notices electronically, to the e-mail address provided. 

Booking Confirmation 

Guests shall understand and agree that making payment of the Booking Amount and Security Deposit (depending on case to case basis as decided by Deshco Holidays) or Booking Confirmation shall clearly construe and mean that Guests have read and unconditionally accepted all the details of the Booking and abide by the rules and guidelines set for the Booking and these Terms. 

It is clarified that Deshco Holidays shall not be liable to serve a Booking unless the entire Booking Amount and Security Deposit, if any specified by Deshco Holidays, is paid by the Guest/Guests to Deshco Holidays through the registered mode of payment intimated by Deshco Holidays to the Guest/ Guests. The Booking Confirmation shall stand canceled, withdrawn and null and void, if the entire Booking Amount and Security Deposit, if any specified by Deshco Holidays, is not received by Deshco Holidays by specified due dates. 

In the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the Guest/Guests should confirm the Booking with us. Deshco Holidays shall not be liable to serve a Booking unless the entire Booking Amount and Security Deposit, if any specified by Deshco Holidays, is received by Deshco Holidays through the registered mode of payment, even though the Booking Confirmation may have been sent to the Guest by such third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals and/or Deshco Holidays. Further, in the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the terms and conditions of such third party shall also be applicable to the Guest/Guest and the Booking, in addition to these Terms and the other terms and conditions laid down by us in respect to the Booking. In the event any term/condition of such third party is inconsistent with the Terms set out herein or intimated to the Guest/Guests by Deshco Holidays, the Terms of Deshco Holidays shall prevail. 

Description of Services & Amenities Provided by Deshco Holidays 

The Company is primarily responsible for providing a comfortable stay and for ensuring the acceptability of the services as promised by Deshco Holidays to its customers. 

The Company will be the sole point of contact in respect of online payment dispute management, refunds, cancellations, returns and customer support as they relate to the use of Services. 

Guests understand and agree that only those amenities as mentioned in the description of any Property on the website would be provided to the Guests. If for any reason or factor, beyond the reasonable control of Deshco Holidays, an amenity is not fully/partially available during the stay of the Guest, then Deshco Holidays shall make best endeavors to provide suitable alternate amenity. This, however, shall not entitle the Guest to claim any refund or compensation from the Company. 

Pricing 

The tariff mentioned by Site and Booking Channels are non-negotiable and are subject to change without prior notice. All rates mentioned by the Site and Booking Channels are as per room and/or as per multiple rooms basis, as may be specified. The tariff for the Properties may or may not include applicable taxes (if any) depending on the type of Property. Please confirm the tariff, including booking amount, security deposit, if any, and taxes carefully before Booking. It is possible that the tariffs mentioned on any online booking channels may be inaccurate due to a technical glitch. In the event that such a technical glitch error occurs which is beyond the control of Deshco Holidays, Deshco Holidays reserves the right to correct the same and the incorrect and erroneous tariff will not be enforceable against Deshco Holidays. 

Right of Admission and possession of Property 

In case of any Booking, it is understood and accepted by all the Guests that they shall never be in possession or have a charge or claim to be in possession of any of the Properties booked by him or her at any time whatsoever. 

The Guests shall not be allowed to check in the Property before or at the time of check- In unless they comply with all the requirements as prescribed, the Terms hereof and any specific terms and conditions specified at the time of booking or thereafter. In case the Guests do not comply with the prescribed requirements, no refund against Booking Amount/ Deposit paid by Guests or compensation of any kind of whatsoever nature or amount shall be claimable by Guests or due or payable by Deshco Holidays to the Guests or anyone else on any account whatsoever. 

  1. Guests must provide Booking Confirmation issued by Deshco Holidays along with the proof/details of payment of the entire Booking Amount. 
  2. In compliance to the Government security regulations, every Guest, coming to stay at the Properties, would be mandatorily required to provide original government issued photo IDs for verification as well as a copy of the photo IDs, on or before check-in. 
  3. Guests shall enter name, address and other details of all the guests, including children, in the Guest Register kept at respective Properties and/ or maintained digitally. 

In case any guest has provided incorrect and false information at the time of Booking, Deshco Holidays shall be entitled to forthwith revoke and cancel Booking, and refuse entry to Property and if the Guests have already checked-in, then they shall be evicted from the Property by any of the representatives of Deshco Holidays. In such cases the Deposits/ Booking Amount paid by the Guests shall not be refunded nor shall any compensation of any kind or nature be paid by Deshco Holidays to the Guest. 

At the time of Check In or during the stay, the total number of Guests along with visitors of the Guests shall not exceed the number as stated at the time of making the Booking. Deshco Holidays

may permit, at its sole discretion, additional persons to stay at the Property, at an additional cost. No additional persons will be allowed unless a written acceptance is issued by Deshco Holidays. 

Check-in (Start of Booking) , Check-out (End of Booking) Timing and Stay 

Check-in and check-out time shall be as specified in relevant Booking Confirmation and shall be strictly adhered to. Deshco Holidays recommends and encourages Guests not to arrive at Property before stated Check-In time. If an alternate check-out time is approved by Deshco Holidays, it shall be clearly communicated in writing on the Booking Confirmation. Guests will not be permitted to occupy or stay at Property beyond the check-out time stated on Booking Confirmation. 

If Guests reach and enter the Property before the check-in time or stay beyond the check-out time mentioned in the Booking Confirmation, the Guests may be charged an additional amount, as may be decided by Deshco Holidays and is subject to availability. 

Before the Check-in and during the stay, Guests agree and undertake to abide by the House Rules that would be stipulated for each Property. These House Rules are made available on the Booking Channels. Every Guest is expected to read these carefully before making a Booking. By making a payment and receiving a Booking Confirmation, Guests agree that they have read and understood and agree with the House Rules. No refunds would be permitted for Guests not having read these before Booking. Failure to comply with House Rules shall result in automatic and immediate termination of the Booking and will also result in immediate eviction / removal of Guests from Property and immediate forfeiture of entire Booking Amount/ Security Deposit or any other amounts paid by Guests without recourse whatsoever to any refund of amounts paid or deposited by the Guest/Guests. 

Use of Property 

All bookings are assumed to be made for short-stay/ holiday recreational purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing. If the Guest is planning to host an event, such as a wedding or party or photoshoot or videoshoot, which involves having a large number of people at the Property, or if the Guest is planning to use the Property for a purpose other than short-stay or holiday, Guests need to inform Deshco Holidays before Booking is made. Depending on the nature of the event, additional charges, surcharge and/or additional security deposit may be required to be paid by the Guest, which will be agreed and confirmed in writing prior to confirming the Booking. Note that some Properties are in residential areas or estates, and some are subject to rules and regulations regarding their use. For any event or activity that may need local, police or municipal permissions Deshco Holidays is not responsible for securing these. The Guests would need to secure these permissions and approvals on their own and at their own cost. If the police or the local community/ municipality/ local authorities refuse to issue a permit for an event at the Property, Deshco Holidays will not refund any event fee paid by the Guest. In the event Guest fails to inform Deshco Holidays before the Booking, Deshco Holidays reserves a right to take action against the Guests, including but not limited to canceling the Booking and or asking the Guest to vacate the Premises forthwith, without any refunds to the Guest. 

The Guest shall not carry out any unlawful activity from the Properties. 

Payment Options 

The Guest agrees and understands that all payments shall only be made to bank accounts of Deshco Holidays or its agents, representatives or employees shall never ask a guest to transfer money to any private account or to an account not held in the name of Descho.

The Guest agrees that if that guest transfers any amount against any booking or transaction to any bank account that is not legitimately held by Deshco Holidays or to any personal account of any person, Deshco Holidays shall not be held liable for the same. The Guest shall not hold any right to recover from Deshco Holidays any amount which is transferred by the Guest to any third party. 

The Guest should not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Deshco Holidays. 

The Guest shall immediately inform Deshco Holidays if such details are demanded by any of its agents’ employees or representatives. Deshco Holidays shall not be liable for any loss that the Guest incurs for sharing the aforesaid details. Refunds, if any, on canceled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking. Booking(s) made by the Guest through Deshco Holidays are subject to the applicable cancellation policy as set out on the website or as communicated to the customers in writing. 

When the Company receives transaction instructions from you through the payment mode for the Services, the Company will be entitled to debit the sale amount plus any charges payable for the transaction from the account you have specified. The Company shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the bank or the credit card agency to perform any of its obligations. 

The Company shall have no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the limit mutually agreed to by the cardholder with the card issuing entity or any other reason whatsoever. In respect of any transactions which may be permitted by the Company via its Site from time to time, the Company’s own records of such transactions, maintained through computer systems or otherwise, shall be accepted as conclusive evidence and binding on you for all purposes. More particularly, the record of the Company generated by the transaction(s), including the recording of the time of the transaction(s), shall be conclusive proof of the genuineness and accuracy of such transactions. 

Financial Details 

You agree, understand and confirm that the credit/ debit card details or other financial details provided by you will be correct and accurate and you shall not use the credit/ debit card or financial facility which is not lawfully owned/ obtained by you. Deshco Holidays will not be liable for any credit/ debit card fraud. The liability for use of a card fraudulently will be on you and the onus to prove otherwise will be exclusively on you. 

Specific and General Breach 

Breach of any of the Terms herein shall result in automatic and immediate termination of the Booking and will also result in immediate eviction / removal of Guests from Property and immediate forfeiture of entire Booking Amount or any other amounts paid by Guests without recourse whatsoever to any refund of amounts paid or deposited by the Guest/Guests. 

Conduct and Due Care 

Properties are generally located in quiet residential neighborhoods. The Guest is asked to respect this, and ensure that all guests and visitors to the Property behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. The Guest is responsible for the behavior of his guests staying at the Property, as well as his visitors to the Property during the booking period. In case any guest(s) or visitor(s) does not behave in a suitable manner, then Deshco Holidays/ Deshco Holidays’ representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.  In the interests of safety, due care should be taken at the Property at all times, especially with children, suitable supervision should be given around pools, beaches and roads, and when using all Property’s facilities. The Guests are required to respect our staff / attendants. Misbehaving with our staff / attendants would have serious repercussions. Smoking is prohibited in our Properties. Loud music will not be allowed beyond time permitted by applicable laws.  The Guest’s valuable belongings are the Guest’s own responsibility. Deshco Holidays does not take any responsibility for loss or damage to Guest’s valuable belongings. The Guest is responsible for the Property during the stay period, and must ensure that all windows and doors are locked securely when not in the Property. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage shall be the Guest’s sole responsibility. 

Intellectual Property Rights 

Unless stated otherwise, the software required for our services or available on or used by our Booking Channels and all intellectual property of the contents and information of and material on our Booking Channels are wholly and exclusively owned by and all right, title and interest solely vest in Deshco Holidays. Intellectual Property shall include but not be limited to all developments, proprietary information, trademarks, trade names, logos, art work, slogans, service mark, domain name, brand name, know-how, processes, methods, trade secrets, designs and all other work in which copyright may subsist. You are not entitled to copy, scrape, (hyper-/deep) link to, publish, promote, market, integrate, utilize, combine or otherwise use the content or our brand. To the extent that you would (wholly or partly) use or combine our content or would otherwise own any Intellectual Property Rights in the Online Booking Channels, you hereby irrevocably and unequivocally assign, transfer and set over all such Intellectual Property Rights to Deshco Holidays. 

Confidentiality 

The Company takes all reasonable precautions to preserve confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you, in keeping with industry standard practices. However, the Company reserves the right to collect statistical, anonymous and aggregate data based on your usage of the Site, such information does not consist of any of your private and sensitive information (such as your name, address, phone number, etc.) or your financial information (such as payment details, bank account details, etc.), to understand user behavior and characteristics and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on the advertising banners. 

The internet per se is susceptible to a number of frauds, misuse, hacking and other actions that could affect payment instructions/ other instructions to the bank through the payment gateway. The Company aims to provide security to prevent the same, however, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. Therefore, we disclaim any liabilities to that effect. 

The Company follows generally accepted industry standards to protect the personal information submitted to us. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use industry best practices to protect your personal information, we do not guarantee its absolute security and disclaim any liabilities to that effect.

Limitation of Liability 

The Guests understand and agree that Deshco Holidays shall have no liability in the following situations and/or in any other similar situations: 

  1. In case of any accidents, fire, hazard, injuries or death(s) caused due to any reasons including but not limited to fights/ quarrels between two or more Guests or between Guests and caretaker of the Property or any other emergency situations at the Property caused by or to the Guests, caretaker or any third party. 
  2. If any illegal or hazardous activities are either committed by the Guests or any other person accompanying the Guests at the Property, Deshco Holidays shall be not liable for any consequences arising from such activities. 
  3. In case of any criminal acts including but not limited to discrimination against or harassing anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engaging in any abusive or disruptive behavior, theft, murder, kidnapping, criminal negligence, indulging in narcotics, prostitution, rave party, obscene acts committed by or to the Guest, any person accompanying Guest, caretaker, or any third party. 
  4. Deshco Holidays shall not be liable for any kind of structural damages, cracks on the walls, leakages, seepage or any issues related to paint work, electronic devices in the Property, swimming pool, windows, doors, etc. 
  5. Deshco Holidays shall not be responsible for any claim of damages or any liability, reported after the Check Out that may be caused to the Guests. 

The Company expressly disclaims any liability, whether in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, punitive or special damages arising out of or in any way connected with your access or use or inability to access or use of the Properties. 

Notwithstanding anything to the contrary contained herein or elsewhere, in no event will the Company’s or any of its shareholders’, directors’, employees’, agents’ total liability to the Guests for all damages, liabilities, losses, and causes of action arising out of or relating to (i) the Booking, (ii) the Guest’s stay at the Properties, (iii) the Guests use/enjoyment or inability to access or use the Services or Properties, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed 25% of the amount (net of taxes) paid by the Guest in connection with Booking in relation to which the claim is made against the Company 

Guest Issues. 

The guest must understand and agree that Deshco Holidays with all the reasonable efforts provides and posts real pictures of the Property. Guests agree and understand that Properties are in remote locations where certain smooth working of certain amenities may be challenging. During the Booking, if the amenities like decks, pools, hot tubs, bathrooms (toilet/shower/bathtub), kitchen (sink/stove/refrigerator or major other appliances), and electrical, heating or air condition systems are not present as displayed in the pictures on our Booking Channels or are not functioning properly or if the Guests are not satisfied with cleanliness including but not limited to clean bedding, towels etc. or if the Guests come across issues related to insects, unpleasant odor, or any deficiency of services and amenities like electricity, gas, water, swimming pool, wifi, medical box, electronic appliances etc. at the Property, Guests shall bring the same to the notice of Deshco Holidays in writing or via telephone or whatsapp and provide us with information (including photographs or other evidence) about the same within 8 hours from the check In time. Deshco Holidays shall make its best efforts to resolve these issues. Guests understand that Deshco Holidays shall not in any way be liable to refund or compensate the Guests in case the issues are not resolved despite the Company making reasonable efforts. The decision of Deshco Holidays in all such matters will be final. You understand and agree that any such issue must not have been directly or indirectly caused due to your action, omission or negligence.  In case the Property is occupied by some other visitors at the Check –In time of a particular Guest, Deshco Holidays shall use their reasonable efforts to find and book you another Property which is reasonably comparable to the Property described in your original Booking in terms of size, rooms, features and quality. 

Insurance or Damage Coverage

Guests are responsible for any damage caused to the property or its contents during their stay. Deshco Holidays reserves the right to deduct the cost of repairs or replacements from the Security Deposit or charge the Guest directly if damages exceed the deposit amount.

Deshco Holidays does not offer insurance coverage for Guests. Guests are advised to procure personal travel insurance to cover accidental damage, theft, or loss.

Pets and Accessibility

Guests must notify Deshco Holidays at the time of booking if they intend to bring pets. Only properties marked as “pet-friendly” on the Booking Channels allow pets, subject to additional fees and rules. Guests are responsible for cleaning up after pets and ensuring no damage is caused. Any damage caused to the property shall be reimbursed by the Guests.

Some properties may not be fully accessible to individuals with disabilities. Guests are advised to confirm the availability of accessibility features at the time of booking.

Force Majeure 

You understand and agree that Deshco Holidays will not be liable for any loss or damage caused during the Booking and/or with respect to the use of this website and / or making any reservations if the same arises out of Force Majeure Event. Force Majeure Event shall mean any acts, events or accidents beyond control of Deshco Holidays, including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, earthquake, compliance with any law or governmental order, rule or regulation, accident, breakdown of plant or machinery, fire, flood, storm, epidemic, pandemic, any curfews, lockdowns or other similar local or national restrictions.  The Company shall not be responsible or liable in case you are unable to access, use or enjoy the Properties on account of a Force Majeure Event. 

Termination 

You understand and agree that Deshco Holidays reserves the right to terminate your registration and / or terminate your right to use this website for any reason whatsoever, including without limitation, any act or omission in contravention of the Privacy Policy or of these Terms and Conditions of Use. You further understand and agree that any such termination may be effected without prior notice to you and you acknowledge and agree that Deshco Holidays may delete or deactivate your account immediately on detecting any such reason, including without limitation, the contravention of the Privacy Policy or of these Terms and Conditions of Use.

Dispute Resolution and Applicable Law and Jurisdiction 

Any disputes, claims or differences between the Company and the Guests with regards to the Booking or in respect of any matters arising out of the Booking, shall be referred to arbitration of a sole arbitrator, whose decision shall be final and binding. The sole arbitrator shall be mutually appointed by the Parties. The Arbitration shall be held at Mumbai and shall be governed by the provisions of the Indian Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration proceeding shall be conducted in English. Subject to the above arbitration provisions, the competent Courts in Mumbai shall have the sole and exclusive jurisdiction in the matter. 

Assignment 

Any Bookings made by the Guests are non-transferable and non- assignable. 

Notices 

Any notices or other communications to be sent by Deshco Holidays to the Guests, shall be in writing and shall be sent by Deshco Holidays (i) via email (in each case to the address that the Guest provides) or (ii) by posting to the Site. For notices/communications sent by email, the date of receipt will be deemed the date on which such email is transmitted. 

You authorize the Company to call, send SMS and email or to contact you by any other similar means on the contact information (made available by you on the Website either at the time of booking, making an inquiry, making an application for any of the Services or otherwise), to offer you information about the Services you may have opted for or that you may be interested in. 

We will also use your contact details information to: (i) send you information about the Services offered by the Company; (ii) to contact you through SMS and email for reminder notices, service request processing for the Services opted by you; and (iii) to keep you updated on the Content through our newsletters. 

In the event you do not wish to receive such information, you may unsubscribe through the facility in the communications you receive. 

Indemnification 

By making a Booking, you assure and represent that the same has been made for private/residential and personal use and not for commercial purposes or for any other purpose. You expressly indemnify Deshco Holidays and agree to keep Deshco Holidays fully and effectively indemnified, saved, defended and hold harmless, from any loss or damage suffered by you on account of breach of the aforesaid assurance, including without limitation, any loss of profits, indirect loss, consequential loss, loss of income, damage to property, loss of reputation, etc. 

Guests agree to indemnify and keep fully and effectively indemnified, saved, defended and hold harmless, Deshco Holidays, its affiliates, contractors, employees, officers, directors and agents, from and against any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation to legal fees and expenses, arising out of or related to Guest use or misuse of the services or of our Booking Channels, any violation by you of the Terms and Conditions mentioned on this website, or any breach of the representations, warranties, and covenants made by Guests herein. 

Waiver 

The failure of Deshco Holidays to exercise or enforce any right or provision of the Terms and Conditions mentioned on this website will not constitute a waiver of such right or provision. 

Submissions 

Any messages, notes, suggestions, ideas, notes, drawings, concepts or other material or information (collectively, the “Submissions”), which you may submit through or in connection with this website will become the exclusive property of Deshco Holidays. Accordingly, you agree that we have the right to publish any Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions. In addition, you agree that you will not transmit any Submission which infringes upon the rights of any third party. In case of any damage or injury to anyone by your submissions, you admit your liability and release Deshco Holidays from any responsibility. 

Modification 

Deshco Holidays reserves the right to modify these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or provide you with notice of the modification. We will also update the “Last Updated Date” at the top of these Terms. By continuing to access or use the Site or Services after we have posted a modification on the Site or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site and Services. 

Miscellaneous 

This website shall have the right to assign its obligations and duties as mentioned herein and in any agreement relating to any or all of its services to any person or entity. 

In the event that any provision of these Terms and Conditions of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall continue to be in force. 

Privacy Policy

This document incorporates our Privacy Policy, which outlines how we collect, use, and protect your personal data. By agreeing to these Terms, you also agree to the terms of our Privacy Policy. The full Privacy Policy is available at https://deshcoholidays.com/privacy-policy/. 

Grievances

In case you have any questions or if you have any complaints with respect to the Services, you may contact our Grievance department, the details of which are as follows: 

Email Id: reservations@deshcoholidays.com